I've gotten to the point where I just ignore the fake voice and wait for a real person (who's often no more competent than the voice box).
Hey, I'm pro-technology all the way from the largest fast food restaurant to the smallest summer camp. But I don't see how a prerecorded greeting helps anyone. When technology gets in the way of having a real conversation with a real person, and hurts customer service, the technology's gotta go.
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