Don’t you think it’s weird when McDonald’s use a recorded drive-thru voice to ask you for your order? And how about when Mr. Automated Speaker Greeter asks you to add something to your order BEFORE you’ve even ordered in the first place? And don’t you feel like an idiot RESPONDING to the recorded voice as if it’s a real person?
I’ve gotten to the point where I just ignore the fake voice and wait for a real person (who’s often no more competent than the voice box).
Hey, I’m pro-technology all the way from the largest fast food restaurant to the smallest summer camp. But I don’t see how a prerecorded greeting helps anyone. When technology gets in the way of having a real conversation with a real person, and hurts customer service, the technology’s gotta go.