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Category: camper retention

How to Blow Parents Away with Amazing Customer Service

Posted on May 18, 2010

Is there ANYTHING better than the enthusiasm of delighted patients? (Delighted kids are nice too, but I’ll stick with parents since they’re the ones paying…) Anyway, here’s a way to amaze parents…

How to Keep Customers Loyal With Coupons

Posted on April 8, 2010

You probably already know I’m a big fan of coupons. Everyone loves a bargain. In today’s economic climate, offering discounts to new and existing customers is the right thing to do. The…

Why camper retention is SO important to your camp’s marketing program and budget

Posted on January 27, 2010

Would you rather sell 50 things to 50 people, or 50 things to 5 people? Obvious answer, right? And that’s EXACTLY why it’s easier and more cost effective to keep the campers…

Last Impressions Trump First Impressions at Camp

Posted on January 16, 2010

LAST impressions are even more important than first impressions at camp. Make the last day of camp a HUGE deal for your campers. Give them a BIG sendoff, something they’ll remember all…

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